As you have been reading in my posts (such as Be Aware and It’s a Great Day to be Alive), we can never force another person to think or feel any certain way. Therefore, it is extremely important to be clear with communication that points in a direction others understand for themselves, and because we aren’t always clear in our communication, sometimes what is not communicated is as important as what is communicated.
My friend and colleague Dr. Rob Bell has a great way of communicating this idea. As he explains it, in printing manuscripts, pages are often intentionally left blank for various reasons, including that information may be added at a later time. This is a great concept for human interactions. Sometimes we should leave communication intentionally blank. (You can read his excellent article here http://drrobbell.com/why-coaching-should-be-intentionally-left-blank/. Thanks to Rob for letting me link to it.)
For example, in my coaching, whether as a mental game coach, football coach, or basketball coach, I have learned that I am always best off waiting to speak until I can communicate my ideas clearly. As I progress in my coaching and make certain points over and over, I am constantly trying to refine my words and examples into clearer, more concise versions. I strive to be parsimonious in my communications.
Of course, I am not perfect. I make mistakes, but I reflect on those mistakes and consider how to do it better. This often leads to planning for my next round of coaching, and this leads to personal improvement.
Sometimes, if I know I need to communicate something but am not sure what I need to communicate, I do what I recommended in Pointing in the Right Direction: I ask questions to clarify what my athletes already think/believe/understand. This often helps promote thinking about two things: a) what they know, and b) how they know it. Thus, it’s both review and an opportunity to pause and let insight occur. This helps me leave blank what does not need to be communicated, and when something does need to be communicated, it typically leads to me pointing in a direction with a clearer, shorter, more easily understood message.
As messengers, when we try to point in a certain direction but do so with a lack of clarity, it is highly likely that receivers will be confused about the message. Obviously, confusion isn’t the goal, so please remember to consider that the art of good communication involves two pathways for the messenger: What is communicated and what is left blank.